Refund policy

30-Day Money-Back Guarantee

We want you to love your Aqora. If you're not happy with your purchase for any reason, you can request a full refund within 30 days of delivery.

How to request a refund
Email us at info@tryaqora.com within 30 days of your order being delivered, with your order number and a short note on why it wasn't right for you. We may ask for a photo of the product. In most cases you won't need to send anything back. If we do need the item returned, we'll tell you how and cover the return shipping cost.

Refunds
Once your request is approved, we'll refund the full purchase price to your original payment method within 5 business days. Depending on your bank, it can take a further 5–10 business days to appear on your statement.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer.

Order cancellations
You can cancel your order free of charge any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it's covered by our 30-day money-back guarantee instead.

Exceptions
Refunds are limited to one per customer per product. We may decline requests that show signs of abuse or that are made more than 30 days after delivery.

Your consumer rights
This guarantee is in addition to, and does not limit, any rights you have under applicable consumer law.

Questions
Contact us any time at info@tryaqora.com. We reply within 24 hours.